Behavioral Health Team

Behavioral Health and Wellness Staff



Amy Hord

Director of Behavioral Health and Wellness, Licensed Master Social Worker

Amy joined FSS in July of 2017 as the Director of Behavioral Health and Wellness. Amy is a Licensed Master Social Worker, and has bachelors and masters degrees in Social Work from West Texas A&M University. Amy was previously on the faculty of West Texas A&M University, where she worked as the baccalaureate program director of social work. She also served as faculty advisor and field coordinator for the MSW program while at WT.


Amy currently serves on the boards of Texas Panhandle Centers Behavioral and Developmental Health and the Randall County Prisoner Reentry and Education Program. She also serves on the West Texas Area Health Education Center Advisory Committee, the Texas Panhandle Suicide Prevention Coalition Committee and the committee for the Annual Child Abuse Prevention Conference. Amy previously served on the board of FSS.


Amy has worked as a Lead Mental Health Professional for Amarillo ISD, as a social worker for the J.O. Wyatt Clinic of Northwest Texas Healthcare System, and for the Texas Department of Aging and Disability Services as a Social Service Surveyor.


Ms. Hord is married to husband, Chris, and has three boys - Dylan, Jacob, and Josh. In her spare time, Amy enjoys boxing workouts, reading, cooking, and staying busy with her boys' activities.


​“A life is not important except in the impact it has on other lives” – Jackie Robinson






Molly Rafferty

Licensed Professional Counselor-Supervisor

Molly Rafferty received a Master of Education in Counseling from West Texas A&M University, and is also certified in Equine Assisted Growth and Learning (EAGALA). Molly enjoys facilitating groups and using her equine therapy training to help victims of trauma.


Molly also supervises clinical interns who are working toward their Master's Degree, as well as LPC-lnterns who are working toward full licensure.  In her leisure time, Molly enjoys walking with her dog, playing with her grandchildren, and spending time with her horses.






Susan Wilson

Licensed Professional Counselor

Susan has a Masters of  Education in Counseling from West Texas A&M University and completed her undergraduate degree at Texas Christian University. She became a Licensed Professional Counselor in Texas in 2004.


Susan worked in the public schools as an elementary school counselor for 25 years helping young people with their struggles and now at Family Support Services. Susan's focus is on play therapy and individual counseling for all ages concerning life issues.  Susan focuses on counseling in issues of stress/anxiety, depression, grief, anger, domestic violence and divorce.






Jim Walton

Licensed Clinical Social Worker

Having graduated from the University of Texas in Austin and Tulane University with a master's degree in clinical social work, Jim Walton has spent the last forty years in Amarillo counseling with individuals, couples and families, child therapy, psychotherapy, family life education, teaching, treating psychological disorders and facilitating recovery from trauma, including that resulting from sexual abuse.


Mixed with his life experience, his professional involvement has permeated into a vital focus to work with individuals and couples toward the development of healing relationships and attention to core, fundamental issues including the development of autonomy and empowerment, reversing isolation and experienced alienation, identifying and actualizing one's personal meaning in life, and contending with our own mortality and death.






Reva Tilley

Licensed Professional Counselor

Reva received her Bachelor of Science Degree in Organizational Management from Lubbock Christian University in 2005, she received her Master of Arts Degree in Human Services: Marriage and Family from Liberty University in 2011, and she received her Master of Arts Degree in Professional Counseling from Amridge University in 2013. Reva is also certified by The Gottman Institute as a Seven Principles Program Educator; a program that can guide couples toward a harmonious and long-lasting relationship.


Reva works with individuals (children and adults), couples, and groups. Reva provides counseling services to survivors of domestic violence at the FSS Domestic Violence Shelter and is a facilitator of the Batterer's Intervention and Prevention Program, as well as providing other counseling services.







Eloy Reyes

Licensed Master Social Worker, Behavioral Health Specialist and BIPP Coordinator

​Eloy Reyes was raised in Childress, Tx.  He served in the United States Army as an Infantryman and deployed to Iraq in 2009.  After he left the Army, Eloy moved back to the Panhandle to pursue his college degree.  Eloy graduated from WTAMU with a Bachelor of Arts in Social Work in August of 2014, and a Masters of Science in Social Work in December of 2015.


Eloy started as an intern at Family Support Services, and was hired on to do intakes, work with Spanish-speaking clients, supervise court-ordered visitations, teach anger management classes, facilitate Batterers Intervention and Prevention groups, and anything else we can throw at him.






Louva Hunt

Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Chemical Dependency Counselor

Louva attended Southern Methodist University where she received a bachelor degree in English, Spanish and Secondary  Education. Her first  career  was  that  of  a  stay-at-home-mom  for  her family of eight children. As that career was winding down she  returned to school at West Texas A & M University to complete a master's degree in English and Spanish.


In 1971 as a voluntary G.E.D. and ESL instructor for the Cactus community, she also volunteered to help write the grant that resulted in a Title XX Day Care Center for Cactus.  As pro-temp director for that day care, she became involved with the families, their culture and the many social needs of that  Hispanic community.  It was this experience that spawned her interest in becoming a counselor.


During the  1980's Louva returned to WTAMU to pursue a graduate  degree in Psychology  and  Mental Health  Counseling. During this  time  she  worked   at  the  Palo  Duro  Hospital  Drug  and  Alcohol Rehabilitation Center, and later the Dual Diagnosis Treatment Center.  There she did her first counseling as a Certified and Alcohol Abuse Counselor, and after receiving her LPC, LMFT and LCDC licenses did her first work with psychiatric patients.


Louva joined the staff of Family Support Services in 1996, where her varied background met an even more variable clientele.  Louva provides individual, family and group counseling.The ages of clients served can extend across the life span.  Here Louva takes delight in being able to work with clients in all of the areas of her training and experience and to be able to do this bilingually in the Spanish language.






​Barbara Hughes

Clinical Intake Coordinator|Supervised Visitation

Barbara is a lifelong Amarillo resident who attended Amarillo College and West Texas State University.  Barbara holds a Commercial Airman’s Certificate with an Instrument Rating.  Former stay-at-home mother.  Mother of two (2); grandmother of four (4).





Paige Jones

Licensed Professional Counselor

​Paige Jones is a Licensed Professional Counselor. She received her Master's of Arts in Counseling from Wayland Baptist University. She also has a Bachelor of Arts in English from Midwestern State University. Paige enjoys working with both groups and individuals. She enjoys working with areas such as disabilities, career exploration, utilizing writing and creativity in sessions.


Prior to coming to Family Support Services she worked at Texas Workforce and as a journalist. She enjoys spending her leisure time with her two puppies, her husband and her large extended family in the area.



Dolores Scott

Licensed Professional Counselor

​Dolores Scott received her Bachelor of Science Degree and her Master’s Degree in Counseling from West Texas A&M University in Canyon, Texas.  Dolores worked for Amarillo Independent School District for 22 years.  She was a teacher for 10 years and then worked in elementary, middle school and high school as a school counselor.  She was also on the trauma team for 6 years with the AISD school district.


In 2006 Dolores became a licensed professional counselor and worked at Samaritan Counseling Center.  She is also worked at Amarillo Psychiatric and Associates before coming to Family Support Services.


Dolores works with children, young adults, couples and groups.  Dolores works with clients with a wide variety of issues such as anxiety, depression, bipolar, eating disorders, marital counseling, and other mental and behavioral problems.


When not working at Family Support Services Dolores enjoys knitting and playing golf with her husband Sam.



Mandi Houk

Licensed Master Social Worker, Community Support Specialist

Mandi was born and raised in Amarillo. She received her undergraduate degree from Oklahoma State University and her Master’s in Social Work from West Texas A&M University in 2014. She is a Licensed Master’s Social Worker and has been working in the social work field in Amarillo since 2012. Previously, Mandi served as the Director of Community Services at Catholic Charities of the Texas Panhandle working with individuals with low income and disabilities.


In her spare time, Mandi enjoys spending time with her husband and their two dogs, going for walks, and cooking.




Lupe A. Schneider, LPC-S


Lupe received both her Bachelor of Arts in Spanish and her Master’s Degree in Professional Counseling from West Texas A&M University in Canyon, Texas.   She received her state license in 2001 and is also a State Approved LPC supervisor.


Lupe has worked primarily with children and adolescents and their families via positions at Texas Panhandle Centers-Children and Adolescent Services, Cal Farley’s, and Amarillo Independent School District. She was previously employed at Family Support Services as the Manager of the Crisis Shelter and completed her practicum while here during her Master’s studies working with groups, couples and individuals. Prior to completing her Masters she worked as a Community Corrections Officer and in the prison system as an Educational Tester.


 Lupe has worked with clients with a wide variety of issues such as anxiety, depression, bipolar, eating disorders, trauma, adjustment, divorce and other mental and behavioral problems. She was an approved Cognitive Behavior Therapist via the Beck Institute while employed at Texas Panhandle Centers.


Lupe serves as Team Leader for Texas Panhandle Centers Disaster Team; formerly the Red Cross Mental Health Team.





Shelby Day

BIPP Support Specialist

Shelby graduated Quanah High School in 2015. She was the Valedictorian of her class. She is currently attending West Texas A&M University to receive a Bachelors of Science in Psychology. She plans to attend graduate school to become a Licensed School Psychologist. Along with working as the BIPP Support Specialist; Shelby also works as research assistant for the Psychology Department at WT.