Crisis Services Team


Kathy Tortoreo

Director of Crisis Services, Licensed Professional Counselor


​Kathy received her Bachelor's Degree in Psychology from California State University at Fullerton in 1993, and received her Master's Degree in Psychology from West Texas A&M University in 1998. Kathy was promoted to the Director of Crisis Services in September of 2015. Kathy has worked at Family Support Services since 2009 as the Coordinator for the Battering Intervention and Prevention Program, working with men and women who have engaged in Domestic Violence in their intimate relationships.


As a counselor, Kathy's primary areas of focus have included providing counseling services for domestic violence survivors and survivors of other trauma, marriage/partnership issues, adult individual counseling, couple's counseling, and working with LGBT individuals.





Jackie Bolden

Legal Advocate


Jackie came to FSS after working at the Potter County District Attorney’s Office as the Victims Assistance Coordinator, and she has a total of 10 years of victims’ advocacy experience.  Jackie is a Credentialed Advocate, having been certified at the advanced level through the National Organization for Victims’ Assistance.


Jackie is a former volunteer and board member of Amarillo Area Adult Literacy Council and former board member for Texas Council on Family Violence.  She has served in the jail and prison ministries at the Potter and Randall County Jails and TDCJ during the last 20 years.  Her major field of study at Amarillo College was Criminal Justice, and she received her Bachelor’s Degree from Wayland Baptist University.





Ione Mixon

Volunteer Advocate Coordinator


Ione Kyle Mixon has been in the legal field since 1999 as a paralegal.  She graduated from the Paralegal Studies program at Amarillo College in 2005 and achieved her Professional Paralegal Certification in 2015 and is a member of the Paralegal Division of the Texas Sate Bar. Ione specialized in Family Law, Estate and Probate Law and Criminal Defense.  She has served on the boards of Tralee Crisis Center, United Way of Hemphill County, Legal Aid of Northwest Texas.  She has been extremely active in the local paralegal associations and NALS, a national association of legal professionals, holding offices at both the state and national level.


Prior to  that, Ione served in the medical field in Ft.Sumner, New Mexico, Amarillo, Dumas and Canadian, Texas prior to getting into the legal field.  Ione and her husband lived and raised their children in Canadian for 23 years prior to moving to Amarillo in 2005.  Ione has been actively involved with volunteers through multiple organizations including the Amarillo Harley Owners Group. Ione is a Daughter of the Nile, Avihk Temple #70, an organization founded for women to assist the Shriners in their work providing needs for the children who are patients at the Shriner Hospitals.  Ione is an active member of the "Klassy Klowns" unit and "Legs" loves clowning around to benefit the children and bring a smile to their faces.


Ione's passion in life has always been to be of service to other people and she is excited to be a member of FSS.






Alicia George

Crisis Services Specialist


​Alicia is a Texas girl, born and raised here in Amarillo, Texas. She received her Bachelor’s Degree in Psychology from West Texas A&M. Alicia is currently working towards her LCDC.


In addition to working for us at FSS, she is employed at Daily Recovery Services where she provides clients with substance abuse treatment. She comes to us from Texas Panhandle Centers where she worked as a case manager on The Mobile Crisis Outreach Team (MCOT).


Alicia has two boys D’Andre and Dorian and a dog named Jax. In her spare time she enjoys time alone and quiet time.






Rebecca Gonzales

Crisis Interventionist


​Rebecca was born in California, making her way to Texas 25 years ago and has lived in Amarillo for 16 years. She is married and has three sons. In her spare time she enjoys spending time with her granddaughter.


Rebecca received her Bachelor’s Degree in Psychology from West Texas A&M. She is currently working towards her M.A. in Psychology at The Chicago School of Professional Psychology.


She comes to us from Texas Panhandle Centers where she worked as a case manager on the ACT Team (Assertive Community Treatment).


A wise woman wishes to be no one's enemy; a wise woman refuses to be anyone's victim. ~Maya Angelou




Marisela Bribiescas

Bilingual Advocate


Marisela was born and raised in Perryton, Texas. She is married and has a spoiled fur baby, Lexi. During her spare time she enjoys spending time with her family & friends. She also enjoys attempting new activities & exploring new places with her husband.

Marisela is a first-generation college graduate. She received her Bachelor’s and Master’s

degrees in Social Work from West Texas A&M University. These accomplishments were possible

thanks to her parents’ hard-work and encouragement, which she will forever be grateful for.

She also has a younger sister who is following in her footsteps and will soon become an


“Be someone who makes someone else look forward to tomorrow.”




Jennifer Voight

Crisis Interventionist


Jennifer was born and raised in Amarillo, TX.  She has lived NM, CA & WA.  She received her Associates Degree in Criminal Justice from Amarillo College in 2011.  She then attended Eastern New Mexico University, where she received her BS in Criminal Justice in 2014.  She is currently working on her MSW.


She worked for Women’s Center High Desert while living in CA.  She was and advocate & case manager for both domestic violence and sexual assault victims at a shelter there and was a member of the Sexual Assault Response Team (SART).  While in CA, she traveled several times a week to correctional facilities and worked with victims of sexual assault that were incarcerated.


After moving back to TX, she started working for Catholic Charities of the Texas Panhandle at their Youth Shelter as a Direct Care Staff Member.  It was her responsibility to bring some type of “normalcy” to their lives by making sure they had a place to sleep, food to eat, safety and they were cared for.


Jennifer has 4 children, 2 boys and 2 girls.  She enjoys camping, fishing, the outdoors, spending time with her family and helping others.




Casey Stegall