About Family Support Services

Our Beginnings

The organization now is known as Family Support Services of Amarillo was founded in 1908 by a group of Amarillo businessmen who were inspired to start the organization (then called Associated Charities) by the suffering men, women, and children they saw who did not have any other resources for assistance or healing. Today, FSS serves over 25,000 people each year, including victims of sexual assault, family violence, and human trafficking; at-risk children, families, and individuals; people in need of individual, group, marital, and family counseling; and veterans, family members of veterans, and surviving spouses.

Our Team

Our team members exemplify all of the qualities that make a non profit agency like ours extraordinary: integrity, expertise, and a commitment to service. Whether providing counseling to someone in who has suffered trauma, providing support to a survivor of domestic violence, assisting a homeless Veteran find housing, or showing children how to live healthier lives, each member of the team is dedicated to helping our clients heal and take action to create sustainable change in themselves and our community.

Our Mission and Core Values

Our Mission is “to empower individuals and families through comprehensive advocacy, education, and intervention services.” Fulfilling our Mission will help us reach our vision of “a community where individuals and families are healthy, stable, and violence free.”

Family Support Services Core Values

• Empowerment of families and individuals for success.
• Nurturing environment for staff and clients.
• Service to the community, clients and staff.
• Respect for the dignity and confidentiality of all individuals.
• Sound fiscal management ( Form 990 and Annual Report).

How We Do It

For over a century, we’ve helped people in crisis, worked to end family violence, and offered healing behavioral health services to those who are suffering. Family Support Services places an emphasis on helping Amarillo and Texas Panhandle residents during times of crisis or family turmoil.
We provide a wide variety of services to meet the diverse needs of the people we serve, regardless of their ability to pay. These services include crisis and emergency housing services for victims of family violence, sexual assault, and human trafficking, individual and family counseling services, prevention services, and a wide variety of services for Veterans, their families, and surviving spouses.


The luminaries

A group of special volunteers, the Luminaries make sure that FSS has everything it needs on a day to day basis. 



Family Support Services employs over 60 social workers, educators, therapists, peer specialists, and more, as well as receives support from many volunteers.


Our caring, compassionate staff are focused on helping people live healthy lives and healing people who are hurting. 


We are from a variety of backgrounds and cultures and many of our staff are bilingual. We proudly represent and serve diverse communities in Amarillo and the surrounding area.


We provide more than 15 programs across the spectrum of community health—from crisis services to counseling and veteran services to emergency shelter. 


We help children and adults avoid or break out of cycles they may be caught in, such as bullying, drug use, violent relationships, and more. 

Not For Profit

Our services and programs are provided to thousands of area residents in community settings such as schools, homes, and hospitals.


We have a history of developing innovative services to provide the most current, best possible care for the people we serve. 


Every day our staff are empowering individuals and families to pursue health, wellness, and a life free from violence.

Additional Information

FSS 990
Annual Report

Volunteers Needed!

Want to make a difference?

Are you compassionate? Good at listening? Are you looking for a flexible way to make a difference in our community and others’ lives?
Help Family Support Servies help others!
Become a Volunteer Advocate or Hotline Interventionist.

Contact Kathy Tortoreo at 342-2513 or ktortoreo@fss-ama.org