We are a team of passionate dreamers, doers, and changemakers. We pride ourselves on having professional team members who work together to bring healing, provide safety, and deliver hope to the people we serve.
Director of Administrative Services
Veronica Villanueva is the Executive Coordinator for Family Support Services. Veronica is originally from a small farming community 70 miles south of Amarillo. She has been a citizen of Amarillo since 1999. Ms. Villanueva is a former student of West Texas A&M University where she pursued a degree in Biology. Prior to joining the FSS family , Veronica was a team member of Animal Medical Center of Amarillo for over 19 years. Her lifelong passion for animals began at a very young age and guided her toward a science major and eventually her career in veterinary medicine. She began her career at Animal Medical Center as a Customer Service Representative then took educational courses to become a Certified Veterinarian Assistant. After several years, was offered the opportunity to lead the team as Hospital Manager. She thrived in providing service to clients while dispensing leadership to her teammates. Veronica also relished in customer service to the many clients she interacted with on a daily basis. She developed many friendships at her time at her previous position that made her the “go to gal” for clients and team members. She was fortunate to learn many interpersonal skills and the capabilities to handle high stress situations with professionalism and compassion.
Veronica is a “people person” and loves meeting new folks and helping in projects both great and small. She believes building relationships is an important part of any business and enjoys meeting new faces and creating new friendships. “ I am always happy making new acquaintances and helping in any way possible.” Veronica is excited to be part of the FSS team and is honored to be part of such a great foundation in our community.
In her spare time she enjoys spending time with her “fur-babies” . She has her dog Delilah Blu and 2 cats, Fredrick and Boom-Boom.She also has a pet snake named Rey. She loves live music festivals, traveling , reading and watching movies. As a history buff, she enjoys visiting museums on her travels to other cities and states. Veronica is also an avid cook who finds solace in the kitchen. She has many fond memories of spending time learning recipes from both her grandmothers and creating new dishes for family and friends. She finds joy spending time with her family and loves every opportunity to spoil her many nieces and nephews.
Professional Billing Coordinator
Dolorse Rollins is the professional billing coordinator for FSS, with over 20 years of experience in billing. Even with the constantly changing technology in billing, she has stayed on top of the changes and improved the agency’s billing processes. Dolorse has worked for Family Support Services for 12 years and counting! She has a proven reputation around the agency for being a knowledgeable billing resource to our counseling staff.
Dolorse enjoys working for the agency because she has witnessed how the staff really cares about their clients and their families.
Dolorse is from Canyon, Texas. She applied for her first job at A&W Root Beer in Canyon and was hired on the spot. During her first night of work there was a drag race night and she said she made more malts and shakes than she could ever count!
In her spare time, Dolorse enjoys her family including her 12 grandchildren, 5 children and following her musician husband to his gigs. She has been married for 30 years and is still her husband’s biggest fan. If there is a holiday, Dolorse will definitely be found in the kitchen making her family their favorite pink lemonade pie.
We don’t have Freddie’s bio yet, but he keeps things running around here!
Angelique Cardoza joined FSS in April 2018 and is the Office Manager for the agency. She began her career as a Customer Service Representative and account receivable associate. After showing great composure and dedication, she was offered her current position. Angelique graduated from Vista College with A.A.S in Business Management. She values working closely with her team on problem solving and creative methods to improve our service. Angelique enjoys volunteering for FSS events that raise awareness and funds for the facility and its programs. Based off of personal history, Angelique fully appreciates the importance of all the services offered at Family Support Service.Her favorite part of working at Family Support Services is the knowing how impactful the agency is to so many individuals within our community. She is the proud mother of 4 and the loving “memaw” to her 2 handsome grandsons. In her spare time, Angelique enjoys spending time with family, traveling, and fishing.
Customer Service Associate
JT was raised in Bushland Texas by his grandmother and aunt. He has two brothers and a sister. He attended Bushland ISD until high school. He also attended Tascosa High and Amarillo Center for Advanced Learning. He was released from high school early and then persued his education in computer sciences. He began his colliegate career at Amarillo College and received his degrees at the University of Texas in Austin.
JT believes that being offered the opportunity to serve his beloved community is both rewarding and humbling. He feels we have all been exposed to the rigors and trials of life and we are all winners when overcoming these challenges. The ability to help others along their journeys is the best gift that can be offered. He feels that to help FSS serve our 25,000 clients annually is both significant and gratifying. JT is appreciative for their opportunity to serve for the greater good.