Crisis Services Team

We are a team of passionate dreamers, doers, and changemakers. We pride ourselves on having professional team members who work together to bring healing, provide safety, and deliver hope to the people we serve.

Kathy Tortoreo

Kathy Tortoreo

Crisis Services Director

Kathy received her Bachelor’s Degree in Psychology from California State University at Fullerton in 1993, and received her Master’s Degree in Psychology from West Texas A&M University in 1998. Her early counseling career was with children and adolescents, first with Texas Panhandle MHMR and Family Support Services, then later working with at-risk families with Children’s Home Society in Fort Lauderdale, Florida.

Back in Texas in 2009, Kathy worked as the Coordinator for the Battering Intervention and Prevention Program, working with men and women who have engaged in Domestic Violence in their intimate relationships. Kathy was promoted to the Director of Crisis Services in September of 2015, working with the Crisis Department’s team to assist victims and survivors of both Domestic Violence and Sexual Assault.

Kathy’s primary areas of concern continue to be serving victims and survivors of domestic and sexual violence and other trauma, social justice issues, and attention and services to the LGBTQ+ community.

Alicia George

Alicia George

Crisis Services Coordinator

Alicia is a Texas girl, born and raised here in Amarillo, Texas. She received her Bachelor’s Degree in Psychology from West Texas A&M. Alicia is currently working towards her LCDC.

In addition to working for us at FSS, she is employed at Daily Recovery Services where she provides clients with substance abuse treatment. She comes to us from Texas Panhandle Centers where she worked as a case manager on The Mobile Crisis Outreach Team (MCOT).

Alicia has two boys D’Andre and Dorian and a dog named Jax. In her spare time she enjoys time alone and quiet time.

Stephanie Bonnett

Stephanie Bonnett

Crisis Interventionist

Stephanie is from Amarillo, TX. She left for several years but made her way back to Amarillo in 2017. She is married with 2 beautiful daughters.

Stephanie has a bachelor’s degree in Youth and Family Ministry from Abilene Christian University. She has spent nearly a decade working with adolescents in churches then with those in out-of-home placements such as group homes and residential treatment centers. Stephanie has experience working with women to establish independence, as well as through jail ministries. She is incredibly passionate about crisis work and is grateful to be working with an incredible organization.

Estefania Chavira

Estefania Chavira

Bilingual Advocate

Estefania was born in Ciudad Delicias, Chihuahua, Mexico and raised in Hereford, TX. Estefania received her Bachelor of Arts in History from West Texas A&M University in 2017. Estefania focused her undergrad research on women in war with a focus on trauma. Estefania found a passion for crisis work after working in a residential treatment center for adolescents for 2 years. She hopes that as the bilingual advocate she can help give a voice to those with a language barrier.

In her spare time Estefania enjoys hiking, yoga, reading, and playing Pokémon Go. She is thankful for having the opportunity to work in an incredible organization. 

Alexis Roberts

Alexis Roberts

Volunteer Advocate Coordinator

Alexis Roberts is our Volunteer Advocate Coordinator with the Crisis Team. A first-generation college graduate from West Texas A&M University with a Bachelor’s in Social Work, she is currently enrolled and working towards her Master’s Degree, also in Social Work with the intention to obtain an LCSW. Originally from South Texas, she proudly claims Amarillo as her home town. After moving here with her wife, she quickly involved herself with volunteer opportunities for organizations such as, “Potter County Sheriff’s Department”, “Panhandle Pride Organization”, “Amarillo Housing First”, “BSA Hospice of the Southwest”, “Starting a Rainbow”, and “Crisis Text Line”. She is a dedicated advocate for Women’s Rights, LGBTQIA rights, Mental Health Education and comprehensive sex education.
A proud step-mom of three and a dog mom of three, she busies herself with hobbies like hiking the Palo Duro Canyon, DIY carpentry work, knitting, marching for activist causes, attending community events, reading non-fiction and discovering culture through cooking ethnic meals for her family.

“I slept and dreamt that life was joy. I awoke and saw that life was service. I acted and behold, service was joy.”
– Rabindranath Tagore

Jackie Bolden

Jackie Bolden

Legal Advocate

Jackie is a Legal Advocate who has been employed at Family Support Services since 2009.  She is a credentialed advocate at the advanced level, with a designation of Comprehensive Victim Intervention Specialist, certified through the National Organization for Victim Assistance.  Her major field of study at Amarillo College was Criminal Justice, and she received her Bachelor’s Degree from Wayland Baptist University.

Jackie is a board member for Legal Aid of Northwest Texas, a member of the Sexual Assault Response Team, and she played an integral role in establishing the Domestic Violence High-Risk Team.  She has served as a volunteer and board member of the Amarillo Area Adult Literacy Council and as a board member at Texas Council on Family Violence.

During her leisure time, Jackie roots for the Dallas Cowboys, enjoys time with her family and best friend Presley (her ferocious fur baby), and binges on Investigation Discovery and other true crime documentaries.

Cassidy Stiles

Cassidy Stiles

Crisis Services Specialist

Cassidy was raised in Perryton, Texas, and moved to Amarillo in 2012 to attend Amarillo College. She then transferred to West Texas A&M University and went on to receive her Bachelor’s degree as well as a Master’s degree in Psychology.

Previous volunteer work includes time spent with the ladies at the Downtown Women’s Center Haven House, facilitating groups for grieving families at The Hope and Healing Place, and spending spare time as a crisis counselor on Crisis Text Line. She carries an unrelenting passion for destigmatizing and helping individuals cope with trauma and mental health issues.

She spends her downtime creating precious memories with the family, friends, and her two cats Knuckles & Nola.