How to Prepare For Your First Telehealth Session

Be prepared for your upcoming Telehealth appointment with these steps

For clients whose counselors are using Telehealth, preparing for your upcoming Telehealth appointment is quick and easy!

What is Telehealth?

Telehealth is the use of video and audio technologies to support virtual services between counselors and their clients.

What is TheraNest?

TheraNest is a practice management application that we use to organize our appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

Do I need a specific internet browser?

If you’re using a Desktop or Laptop, we recommend:
● Google Chrome
● Mozilla Firefox
● Safari

We recommend the below if you’re using a tablet or mobile phone:
● Android – Google Chrome
● iOS 11 or newer (iPhone or iPad) – Safari

What equipment do I need to join a session?

You’ll need the below to join a Telehealth (online therapy) session with your counselor:
● A computer, tablet, or smartphone (no applications or software to download).
● An external or integrated webcam.
● An external or integrated microphone.
● An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet counselor. You can check your internet speed here.
● Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.

How do I join our session?

To join from the URL: copy and paste the URL link you receive from your counselor into an internet browser window.

Allowing Camera and Microphone Access

Your internet browser should prompt you to “allow” camera and microphone access. This is a critical step! Otherwise, your counselor will not be able to see or hear you in the session. If you have trouble allowing access, this guide can help.

Waiting Room

When you first join the session, you will be in the virtual waiting room. This is where you will enter the name you want your counselor to use, as well as check your settings to make sure you are using a strong internet connection and have good video and audio connectivity.

If you don’t see the blue button, that means your counselor has not yet joined the session on their side. This will update as soon as they join the session. Once you click the blue button, you will be joining your counselor in the session!

Will our sessions be recorded?

No. TheraNest does not allow for session video or audio to be recorded.